Oct 26, 2010

A Matter of Trust

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Picked up a book again after many weeks of being utterly enamoured with my new iPhone 4. The book this time is called Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust by Chris Brogan and Julien Smith.

Have read up to page 20 so far and I like what I'm reading.

Interesting reading on a subject that we somehow already have an inkling of what it's about and completely rely on. Trust is so important in every thing that we do. But can trust lead you in a direction that you may not want to be on?

Oct 14, 2010

No Longer Yours

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The past week has seen news of brands making changes to their assets. First up, was Gap with their new logo. That only lasted a few short days, and then they went with the crowdsourcing idea to get people outside the organisation to volunteer their designs. Finally, all were scrapped and it's back to blue.

Needless to say, tonnes of moolah down the drain. And how on earth did that design got green-lighted in the first place? Ugh!

It's understandable that one would want to freshen things up around the house. And fix things up.  But why fix things if it ain't broke?

The thing is as a brand, that last question is no longer a decision you can make. Because in this day and age, you no longer own the house.

The Gap fiasco is a perfect example of brand democratization. The public "voted" and the new design was killed.