Consumer-Centric to Egocentric

There's a new restaurant that opened up near where I work. A breath of fresh air, I thought. Had enough of the mamaks and nasi campur.

This restaurant served Western stuff, with bangers & mash, sandwiches and pasta. Sampled some and liked them. They were good, the portion was large and the price was reasonably good.

But yesterday, I ordered a roast beef sandwich and it was half the size it was before, on cheap bread (instead of pannini) and at the same price. Huh?!

Is this how an establishment expects to keep customers?

When Common Sense Fails

I went to the Curve today to settle some affairs.

MALAYSIA AIRLINES

The 1st thing that caught my eye was this huge building advertising from Malaysia Airlines. The ad was on the e@Curve building where the Cathay cinema is at. The 1st thought that came to mind was “Wow, this is a first. I’ve never seen a MAS ad at this site before.”